Order Cancellation
- Orders may be cancelled before production or customization begins.
- Once design work, printing, engraving, branding, manufacturing, or customization has commenced, cancellation requests may not be accepted.
Refund Eligibility
Refunds may be considered only under the following circumstances:
- Art Zone is unable to fulfill the order.
- The delivered product materially differs from the approved specifications.
- A verified manufacturing or production defect is confirmed by Art Zone.
Non-Refundable Items
The following are non-refundable and non-returnable:
- Customer-approved designs later changed by the customer.
- Errors originating from customer-provided text, images, logos, specifications, or instructions.
- Customized, printed, engraved, branded, personalized, or made-to-order products once production or customization has started, except where a verified manufacturing defect attributable to Art Zone exists.
Refund Processing
- Approved refunds will normally be processed within 7–14 business days.
- Refunds will be issued using the original payment method whenever reasonably possible.
Refund Requests
Customers requesting a refund should contact Art Zone and provide relevant order information and supporting documentation for review.